This went around a bunch, but Lemony Snicket’s 13 observations about Occupation Wall Street can be applied broadly. #7 feels like it belongs in a pub.
7. Someone feeling wronged is like someone feeling thirsty. Donâ€™t tell them they arenâ€™t. Sit with them and have a drink.
10. It is not always the job of people shouting outside impressive buildings to solve problems. It is often the job of the people inside, who have paper, pens, desks, and an impressive view.